In accordance with the Consumer Protection (E-Commerce) Rules, 2020, and the rules made thereunder, the name and contact details of the Grievance Officer are provided below for redressal of any complaints or concerns regarding products purchased on this website.
1. Grievance Officer
Og Kalyan Enterprises
Surbhi Complex, Jalchakki, Kankroli, Rajsamand, Rajasthan 313324
Email: [email protected]
Phone: +91 95300 29575
2. What you can raise a complaint about
- Issues with an order — damaged, incorrect, missing, or delayed items
- Disputes about a refund or cancellation
- Concerns about product information on this website
- Any other consumer complaint relating to a purchase made on this website
3. How to file a complaint
Email us at [email protected] or call/WhatsApp +91 95300 29575 with your order number and a description of the issue. We aim to acknowledge every complaint within 48 hours and resolve it within 30 days, as required under applicable consumer protection law.
4. Escalation
If you are not satisfied with the resolution offered, you may escalate your complaint to the National Consumer Helpline (1915 or consumerhelpline.gov.in) or the appropriate consumer forum under the Consumer Protection Act, 2019.