These Terms of Service ("Terms") govern your use of the Kalyan Wellness website and your purchase of products from us. By creating an account, browsing our catalog, or placing an order, you agree to these Terms. If you do not agree, please do not use this website.
1. About us
Kalyan Wellness is operated by Og Kalyan Enterprises, based at Surbhi Complex, Jalchakki, Kankroli, Rajsamand, Rajasthan 313324, India. You can reach us at [email protected] or +91 95300 29575.
2. Eligibility
You must be at least 18 years old to create an account or place an order on this website. If you are under 18, a parent or guardian must place the order on your behalf.
3. Your account
You are responsible for the accuracy of the information you provide — including your name, delivery address, and phone number — and for keeping your login credentials confidential. Phone number verification is required before an order can be placed, since our delivery courier contacts you directly on this number to coordinate delivery.
4. Products and pricing
All prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to change prices, descriptions, and product availability at any time without prior notice. We make every effort to describe our products accurately, but we do not guarantee that product descriptions or other content on this site are error-free.
5. Orders and payment
Payments are processed securely through Razorpay. We do not store your card, UPI, or netbanking credentials on our servers. An order is confirmed only once payment has been successfully verified. We reserve the right to refuse or cancel any order — including for reasons such as suspected fraud, unauthorized or illegal activity, or product unavailability — and will refund any payment already made for a cancelled order.
6. Shipping and delivery
Delivery timelines and charges are described in our Shipping Policy page. Delivery estimates are not guaranteed and may be affected by factors outside our control.
7. Returns and refunds
Our approach to returns, replacements, and refunds — including important limitations specific to consumable health products — is described in our Refund & Return Policy page.
8. Health and product information
Kalyan Wellness products are classical Ayurvedic proprietary preparations. Statements about their benefits on this website describe traditional Ayurvedic use and have not been evaluated to diagnose, treat, cure, or prevent any disease. They are not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified physician before starting any new health regimen, particularly if you are pregnant, nursing, taking other medication, or managing an existing medical condition.
9. Intellectual property
All content on this website — including text, graphics, logos, and product formulations descriptions — is the property of Kalyan Wellness or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our prior written permission.
10. Acceptable use
You agree not to use this website for any unlawful purpose, to attempt unauthorized access to our systems, to interfere with the site's normal operation, or to submit false or misleading information when creating an account or placing an order.
11. Limitation of liability
To the fullest extent permitted by law, Kalyan Wellness will not be liable for any indirect, incidental, or consequential damages arising from your use of this website or our products, beyond the value of the order in question. Nothing in these Terms limits any liability that cannot be excluded under applicable Indian law.
12. Governing law
These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of this website will be subject to the exclusive jurisdiction of the courts of Rajsamand, Rajasthan.
13. Changes to these Terms
We may update these Terms from time to time. Continued use of the website after changes are posted constitutes your acceptance of the updated Terms.
14. Contact
Questions about these Terms can be sent to [email protected] or by calling/WhatsApp at +91 95300 29575.