This Privacy Policy explains what personal information Kalyan Wellness collects, how we use it, and who we share it with. It applies to everyone who creates an account, places an order, or contacts us through this website.
1. Information we collect
When you create an account or place an order, we collect:
- Your name, email address, and phone number
- Your delivery address, city, state, and PIN code
- Your order history and the products you've purchased
- Messages you send us through the contact form
We do not collect or store your card, UPI, or netbanking details — these are handled directly by our payment processor, Razorpay, under its own security and privacy practices.
2. How we use your information
- To process and deliver your orders, and to contact you about them
- To verify your phone number, since our delivery courier calls this number directly
- To send order confirmations and account-related emails
- To respond to questions submitted through our contact form
- To maintain accurate business records, including for tax and accounting purposes
3. Who we share it with
We share the minimum information necessary with the following service providers, solely to operate this website:
- Razorpay — to process payments
- Resend — to send order confirmation and account emails
- Supabase — to securely store account and order data, and to verify phone numbers via SMS
- Google Cloud — to host this website
We do not sell your personal information to third parties, and we do not share it for anyone else's marketing purposes.
4. Data security
Your account and order data is stored in an access-controlled database, and this website is served entirely over an encrypted (HTTPS) connection. Access to customer data within Kalyan Wellness is limited to what's needed to fulfil your order and respond to your enquiries.
5. Data retention
We retain your account and order information for as long as your account is active, and afterward for as long as needed to meet our legal, tax, and accounting obligations.
6. Your rights
You can review and update your delivery details at any time from your account page. To request a copy of your data, ask us to correct inaccurate information, or ask us to delete your account, email [email protected] — we'll respond within a reasonable time.
7. Cookies
We use only the cookies strictly necessary to keep you signed in and to remember items in your cart. We do not use third-party advertising or tracking cookies.
8. Children's privacy
This website is not directed at children under 18, and we do not knowingly collect personal information from them.
9. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be reflected by an updated date at the top of this page.
10. Contact us
For any privacy question, contact [email protected] or +91 95300 29575, or write to us at Surbhi Complex, Jalchakki, Kankroli, Rajsamand, Rajasthan 313324.